Support

Here are answers to the most common questions about logging into the conference website, navigating the site, joining and participating in live sessions, and resolving common Zoom issues. If you can’t find the answer to your question here, please visit our help desk.

Registration and Logging In

Much of the conference platform is accessible without logging in, but you must be logged in to reach the pages where you can view poster sessions and on-demand sessions, and access links to live sessions. You also must be logged in to view your profile and generate professional development certificates. If you haven’t yet registered for the conference, you can register here

Where do I log in? 

Look for the “Log In” button on the top right of the home page

What is my username and password?

Use the username and password for the account you created during the registration process to log in to the conference site. Your username is your e-mail address.

I forgot my password. Can I reset it? 

Yes, there is an option to reset your password when you log in. Click “Forgot password?” to reset.

Forgot password

 

Someone else registered for me and I don’t know my username and/or password. How do I find it? 

Contact us at [email protected] or 202-419-0412

I registered, but I haven’t paid yet and I can’t log in. What do I do?

If you chose to pay offline when you registered, you need to complete your payment before you can access the conference website. Complete your registration by contacting us at 202-419-0412

I am registered and I have my username and password, but still can’t log in. What do I do?

Contact us at [email protected] or 202-419-0412 for help with logging in. 

How long will I have access to the conference content?

The length of time you have access to content depends on the payment option you selected during registration. If you paid the regular registration rate ($125) or if you missed the live event and registered after July 31 ($99), you will have access to the site for a full year, until July 2021. If you selected the pay-what-you-can option and contributed $75 or more, you can access the site for up to one month after the event (until 11:59 PM ET on September 1). Contributions under $75 allow access to all content on the site for the week of the live event (including the weekend after the event), with access ending at 11:59 pm ET on Sunday, August 2.

If you’d like to upgrade your registration to increase your access to the conference after the live event, contact us at 202-419-0412

Adding Sessions to your Favorites List

How do I add a session to my favorites list?

On each session page, you will see a star icon with the words, “Add to list of starred sessions.” Click the star to add a session to your favorites list. You can access your favorites list on your account page.

Professional Development

Professional development certificates will be available for download for all of the on-demand and live sessions (including live session recordings after the live event). Certificates will not be provided for poster sessions. 

How do I print my certificate?

Once you are logged into the conference website, you can add sessions to a list of “Sessions I attended” by flagging the session on each session page. This list is accessible on your Account page, which appears when you first log in and is accessible by clicking "My account" in the upper right corner of the website. Download and print PDFs of your professional development certificates directly from session pages or from your Account page.

Add to attended sessions

Generate certificate

 

Accessibility

Natural Start is providing live captioning for most featured sessions and automated captions for all concurrent sessions through Otter.ai. Transcripts will be made available.

How can I see captions?

During most featured sessions, captions will be visible in Zoom. To see captions during concurrent sessions, click the window at the top left of your screen that looks like this:

Captioning

Then click “View stream on Otter.ai Live Notes” Captions will appear in a separate window.

 

Where can I find transcripts?

Transcripts are available for most live session recordings. You can locate the session transcript on the session page under "Resources and Feedback." Sessions were transcribed by Otter.ai, an automated transcription service. Please note that because transcription were automatically generated with artificial intelligence software, errors are present.